Refund policy
At Smith Hönig, we are committed to providing a seamless and satisfying shopping experience for every customer. If for any reason you are not fully satisfied with your purchase, our return and refund policy is designed to be clear, fair, and easy to follow.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused, unwashed, and in original packaging
- Include all original parts, accessories, and labels
- Be accompanied by proof of purchase
Please note that due to the delicate nature of dinnerware products, we recommend careful handling during unpacking.
2. Return Process
To start a return, please contact our customer support team at service@smithhonigshop.com with your order details.
Once your return request is approved:
- You will receive return instructions
- Carefully package your item to prevent damage
- Ship the item back to the provided return address
After we receive your returned item, it will be processed within 4–7 days.
3. Refund Policy
Once your return is approved and inspected, your refund will be issued to your original payment method.
Refund processing time is typically 2–3 weeks, depending on your bank or card issuer.
We accept the following payment methods:
- Visa
- MasterCard
4. Exchange Policy
We offer exchanges for:
- Damaged or defective items
- Incorrect items received
- Eligible product replacements (subject to availability)
Exchanges are processed within 4–7 days after the returned item is received and inspected.
5. Shipping & Return Costs
- If the return is due to a damaged, defective, or incorrect item, Smith Hönig will cover the return shipping cost.
- For all other return reasons (such as change of mind), customers are responsible for return shipping fees.
6. Shipping Information
We ship worldwide, excluding most Asian and remote regions.
- Order processing time: 4–7 days
- Standard DHL/FedEx shipping: 7–14 days, fee $12.95
- Free EMS shipping: 12–24 days, free for orders over $50
7. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged due to customer handling
- Items without original packaging
- Final sale or clearance items (if applicable)
- Returns requested after 30 days
8. Contact Us
If you have any questions or need assistance, please reach out to us:
Customer Support Email: service@smithhonigshop.com
Website: smithhonigshop.com