Terms of service

These Terms of Service (“Terms”) govern your access to and use of the Smith Hönig website and services. By placing an order or using our website, you agree to these Terms.

1. Overview

Smith Hönig is an online retail brand specializing in premium dinnerware and home table collections, including The Coastal Collection and The Botanicals Collection. We aim to deliver thoughtfully designed products that elevate your everyday dining experience with quality, elegance, and care.

2. Definitions

  • “We”, “us”, “our” refer to Smith Hönig
  • “Website” refers to smithhonigshop.com
  • “Customer”, “you” refers to any user or purchaser
  • “Products” refer to all dinnerware and related items sold on our website

3. Account & Access

You may browse our website freely. When creating an account, you agree to:

  • Provide accurate and up-to-date information
  • Maintain the confidentiality of your login credentials
  • Accept responsibility for all activity under your account

We reserve the right to suspend accounts suspected of fraudulent or abusive behavior.

4. Orders & Contract Formation

All orders placed through our website are subject to acceptance.

  • Order processing time: 4–7 days
  • We reserve the right to refuse or cancel orders due to stock issues, suspected fraud, or pricing errors
  • A contract is formed only once your order has been confirmed and dispatched

5. Pricing & Payment

All prices are listed in USD and may change without prior notice.

We accept the following payment methods:

  • Visa
  • MasterCard

Payment must be completed before order processing begins. We use secure third-party payment providers to ensure safe transactions.

6. Shipping & Delivery

We ship to global destinations, excluding most Asian and remote regions.

Shipping options:

  • DHL/FedEx Standard Shipping: 7–14 days, fee $12.95
  • Free EMS Shipping: 12–24 days, free for orders over $50

Delivery times are estimates and may vary due to customs or carrier delays. Risk of loss passes to you once the order is delivered.

7. Returns, Refunds & Warranty

We want you to feel confident with every purchase.

  • Return window: 30 days from receipt
  • Return processing time: 4–7 days after receipt
  • Refund timeline: 2–3 weeks, depending on your card issuer

Condition Guidelines:

  • Items must be unused, unwashed, and in original packaging
  • Proof of purchase is required

Damages & Quality Assurance:

  • If your order arrives damaged or defective, please contact us within 24 hours with photos
  • We will offer a replacement, refund, or suitable resolution depending on the situation

For dinnerware products, minor variations in glaze, color, or finish may occur and are considered part of the handcrafted character rather than defects.

8. Intellectual Property

All content on this website—including product designs, images, logos, text, and branding—is the exclusive property of Smith Hönig.

  • You may not copy, reproduce, distribute, or use any content without written permission
  • Any user-generated content submitted (such as reviews or feedback) grants us a worldwide, royalty-free license to use, display, and reproduce that content for marketing or operational purposes

9. User Conduct

By using our website, you agree not to:

  • Engage in illegal or fraudulent activities
  • Interfere with website security or functionality
  • Submit false orders or impersonate others
  • Upload malicious software or harmful code
  • Resell products without authorization
  • Infringe on intellectual property rights

We reserve the right to restrict access if these rules are violated.

10. Disclaimer & Limitation of Liability

We strive to provide accurate product descriptions and reliable service. However:

  • We do not guarantee uninterrupted website availability
  • We are not liable for delays caused by carriers, customs, or external events
  • Our liability is limited to the value of the purchased product

Nothing in these Terms limits rights that cannot be excluded under applicable law.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Maine, United States, where Smith Hönig is registered.

Any disputes arising will be handled under applicable U.S. jurisdiction, and we encourage resolving concerns through our support team first at service@smithhonigshop.com before pursuing formal action.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in operations or legal requirements. Continued use of the website after updates means you accept the revised Terms.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: service@smithhonigshop.com
Website: smithhonigshop.com