Shipping policy

At Smith Hönig, we take great care in preparing and delivering every order. Our goal is to ensure your dinnerware arrives safely, beautifully packaged, and ready to elevate your dining experience.

1. Order Processing Time

All orders are processed within 4–7 business days before shipment.

During this time, we carefully inspect, pack, and prepare your items—especially fragile dinnerware—to ensure they arrive in perfect condition.

2. Shipping Methods

Standard Shipping (DHL / FedEx)

  • Delivery time: 7–14 days
  • Shipping fee: $12.95
  • Includes full tracking updates

This option is ideal for faster and reliable international delivery.

Free Shipping (EMS)

  • Delivery time: 12–24 days
  • Free for orders over $50

This option provides a more economical delivery solution while still ensuring safe shipping.

3. Shipping Coverage

We ship worldwide, excluding most Asian regions and some remote or inaccessible areas.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this number to:

  • Monitor your shipment in real time
  • Check delivery progress with DHL, FedEx, or EMS

5. Delivery Notes

To ensure smooth delivery:

  • Please provide an accurate shipping address
  • Some deliveries may require a signature upon arrival
  • If you are unavailable, the courier may attempt redelivery or leave a notice

All items are carefully packaged to reduce the risk of damage during transit.

6. Customs, Duties & Taxes

As we ship internationally:

  • Import duties, taxes, or customs fees may apply depending on your country
  • These charges are not included in our prices or shipping fees
  • All customs-related fees are the responsibility of the customer

We recommend checking your local customs regulations before placing an order.

7. Important Information

  • Processing time: 4–7 business days
  • Delivery times are estimates and may vary due to customs or carrier delays
  • We are not responsible for delays caused by shipping carriers or customs authorities

8. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: service@smithhonigshop.com
Website: smithhonigshop.com